Terms and Conditions

Terms and Conditions

Welcome to itGalaxy.lk!

These terms and conditions outline the rules and regulations for the use of itGalaxy Website, located at https://itgalaxy.lk/.By accessing this website we assume you accept these terms and conditions. Do not continue to use itgalaxy.lk if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice, and all Agreements: “Client”, “You” and “Your” refers to you, the person who logs on this website and is compliant with the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

GENERAL
The following internet portal www.itgalaxy.lk is maintained by the internal media team. The products in this portal are solely directed to target users of legal age. The terms and conditions found here are applicable to all the contractual agreements between itGalaxy and its customers. We do not credit on any other terms and conditions unless explicitly specified by the company authority. The ‘working days’ mentioned hereinafter only include all weekdays except Sunday and Mercantile holidays. Product(s) purchased from our eCommerce site is/are should be examined physically in the real-time of the delivery in the presence of the rider. If there’s a complained product(s), it should be handed over to the rider at the same time and shall inform the relevant merchant in order to take further action.

You are also kindly advised to log a complaint to one of the following contact numbers and obtain an ID number for your complaint about the follow-up.

Hotline – +94 114 389 642
Mobile – +94 773 951 346

Also please note that any complaint (s) received afterward will not be entertained

Use of www.itgalaxy.lk as a mandatory part of fulfilling the contractual agreement between provider and user will be asked to submit personal data through these portals. The user is responsible for ensuring all entered data is correct and up to date.

SHIPPING POLICY
Our dedicated team at itGalaxy along with our courier partners are committed to fulfilling the delivery of your orders in a smooth and timely manner.

Your orders are processed and dispatched from our warehouse within 24 hours of placing the order and while we deliver to every corner in Sri Lanka, the delivery may take 3-5 working days based on the shipping address provided by the customer.

Due to high demand, delays may occur during promotional periods and festive seasons which are beyond our control. However, we will try our best to deliver all packages within our standard time frame. Therefore we kindly request your understanding regarding delivery delays during those times.

RETURN & EXCHANGE POLICY
We at itGalaxy are 100% committed to customer satisfaction. In any case, if a customer wishes to return or exchange a purchased item, they’re eligible to return/exchange the item under the following conditions.

– Customer is eligible for a return only if the received item is damaged, or at fault, and the item should be checked soon after delivery for any issues or if the item is incorrect from what was ordered, or if the customer wishes to exchange an item. (Invoice – Exchange Policy)

– Customers are required to inform our sales team at itGalaxy of their wish to return an item within 2 days of receiving the item, through the same channel the order was placed or through our hotline +94 773 951 346 / +94 114 389 642

– Once your request is reviewed and accepted by our team you will arrange for a refund or an exchange.

– Refunds or exchanges will be processed only after the item is received and inspected by the team.

– Return items must be in original condition with tags, unwashed or unaltered.

– Returns for outlet purchases are only processed through the outlet the item was purchased from and cannot be arranged for returns through online channels.

– Sale or discounted items are not eligible for returns.

– No Cashback, only product exchanges, replacement, or repairs.

– In an unlikely event the item is damaged, faulty, or different from what you ordered, customers can exchange the item for the original item free of charge. In such a case, an exchange will be arranged to your shipping address with a courier waybill and an exchange bag where return items must be packed and handed over to our courier partner at the time of exchange.

– For any other exchanges, customers are required to return the item to our warehouse where the returned item is inspected and approved for an exchange. An exchange will be arranged within 7 working days of receiving the return items. The total courier charges are to be borne by the customer.

– Outlet purchases cannot be exchanged through online channels.

REFUND POLICY
itGalaxy team is 100% committed to customer satisfaction. In any case, if a customer wishes a refund on a purchased item, they’re eligible for a refund under the following conditions.

– A customer is eligible for a refund only if the item is damaged, faulty, or if the item is incorrect from what you ordered.

– In any case, if the received item is different from what you ordered and the original item is no longer available in our stock for an exchange you may opt for a different exchange item or a refund.

– In such cases, customers are required to contact our team through the same channel the order was placed or through +94 773 951 346 within 4 days of receiving the item.

– Once the request is accepted by our team, the customer is required to return the item to the address provided.

– Refunds will be processed once the item is received by the warehouse and inspected.

– Return items must be in original condition with tags, unwashed or unaltered to be eligible for a refund.

– Once the refund is approved, a refund will be processed including the courier expenses for the return items within 7 working days.

PRIVACY POLICY
Please refer to the Privacy Policy.